The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Room!
“My room was well-appointed, featuring a firm yet comfortable bed, a minibar, and a pleasant view of the park and mountains.” view full review
Breakfast Variety
“The breakfast offered a decent selection that gave me a good start to the day, even if it had some unique choices.” view full review
Enjoyable TV!
“I appreciated the availability of English-language channels, especially BBC World, providing enjoyable entertainment during downtime.” view full review
Free Laundry Perks
“The complimentary laundry service exceeded my expectations, making my stay even more convenient and pleasant.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Barber shop
Fireplace
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Billiard tables
Guest Parking
Cookware/ Kitchen utensils
Services
Valet parking
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Swimming pool
Night club
Leisure/ TV room
Sauna
Steam room
Public Bath
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Dining table
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Gogolya Street 73,
Almaty,
Kazakhstan,
480002,
Almaty City
Map view
Gogolya Street 73,
Almaty,
Kazakhstan,
480002,
Almaty City
City landmarks
Park
Central Park
1.9
km
Mosque
Central Mosque Almaty
1.2
km
Zoo
Almaty Zoo
2.1
km
Park
Park the 28 Guardsmen
830 m
Mall
Arbat
910 m
Zhybek-Zholy Street
Arbat Shopping Street
780 m
117 Tulebaeva Street
Kunayev Museum
960 m
Bogenbay batyra 75
Arvest Art Gallery
990 m
Park
Park Named After Panfilov's 28 Guardsmen
830 m
Latifa Khamidi
Iversky Seraphimovskiy Nunnery
1.2
km
Museum
Central State Museum of Kazakhstan
2.8
km
Abylay khana 55
Altyn-Emel
910 m
Event hall
Republic Palace
2.1
km
Shopping Area
Tsum
760 m
Bogenbai Batyra St.
Government House of Kazakh Soviet Socialist Republic
1.2
km
Astana Square
1.2
km
Nearby
Church
Ascension Cathedral
600 m
Park Named After Panfilov's 28 Guardsmen
Glory Memorial
450 m
Zenkova St.
Monument to Soldiers-Internationalists
480 m
Museum
Museum of Folk Music Instruments named after Yihlasa
500 m
15 km South from Almaty
Mud Dam at Urochishhe Medeu
600 m
Shopping Area
Shopping Center Passazh
320 m
Museum
Military History Museum
540 m
Bolshoi Talgarskiy Pereval
600 m
Kumbel Peak
600 m
Tian Shan
Bolshoi Almatinskiy Peak
600 m
Baitursynov St.
Monument to Warriors who Liquidate the Chernobyl Catastrophe
440 m
Aksay Gorge
Serafimo-Feognostovskaya Monastery
440 m
Park named after 28 Panfilov heroes
The Weapon From the Cruiser Kirov
440 m
Restaurants
Otrar
10 m
Gogolya 73
Cafe Kangnam
410 m
Zhibek Zholy 102A
Eldoro
220 m
Pushkin 44
Chukotka
310 m
Gogolya St.
Daredzhani Kunaeva
560 m
Kunaeva 85 Corner of Kunayeva St.
Printzessa
340 m
Tulebaeva 53 Corner Gogolya St.
Gosti
570 m
Kunayeva St.
Muenchen
690 m
Seifulina corner Shevchenko
Viet Cafe
690 m
Megacenter
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Tasty breakfast
Dated rooms
Unhelpful service
7.8/10
Very good
Rooms
6.7
Location
8.9
Service
6.1
Dining
6.9
Guest reviews
7.8/10
based on 40 reviews
6.9
6.9/10 based on 373 reviews
Caroline
United States,
January
2025
7.6/10
The hotel is conveniently located near key attractions and offers clean, comfortable rooms with stunning views. While the staff was generally supportive, their focus on paperwork sometimes detracted from a more personal touch. The dining experience was enjoyable, but the breakfast options could use some variety. Overall, it's a decent value for the location and amenities provided.
Rooms
8.0
The rooms were small but clean and functional, providing a comfortable stay with ample hot water. The view of the park and cathedral was a definite highlight.
Service
6.0
The service was supportive and the staff made efforts to help, although they could have been more attentive and friendly.
Location
9.0
The location was excellent, close to popular sites like the Abay National Theater and surrounded by shops and restaurants, making it convenient for both tourists and business travelers.
Dining
7.0
Dining at the hotel was a pleasant experience with an amazing restaurant featuring a breathtaking ceiling. However, the breakfast options were limited and repetitive during my stay.
Facilities
7.0
The hotel offered a variety of facilities, including laundry and grocery services, but some amenities lacked attention to detail.
Allan
United States,
December
2024
6.4/10
I recently stayed at this hotel and appreciated its location in the city center, which was perfect for my business trip. The rooms were tidy and had everything I needed, although they were a bit dated. While the staff were helpful, they could have been more attentive. Dining was not the highlight of my stay, and I found the options lacking in quality. Overall, it offers decent value but might not be ideal for everyone.
Rooms
7.0
The rooms were clean and a reasonable size, complete with a TV, fridge, and safe. Although they felt a bit dated, they were well-maintained.
Service
5.0
The service was somewhat lackluster; the staff seemed more focused on their paperwork than on assisting guests. They did help when asked, but a friendlier approach would have made a difference.
Location
9.0
The hotel's location is a major plus. Situated in the city center, it's close to various business centers and within walking distance to parks and cultural sites.
Dining
5.0
Dining was disappointing; while there was a lot of food available, the quality didn't meet my expectations. I wouldn't recommend dining in the hotel.
Facilities
6.0
I didn't get to explore many of the facilities, but what I saw looked tidy and functional.
Luke
United Kingdom,
December
2024
8.4/10
I recently stayed at this hotel and found it to be a bit dated but surprisingly charming. The location is definitely the highlight, being centrally located near many attractions. My room was rather beautiful, featuring Kazakh-style rugs and stunning paintings on the ceiling. While the service was friendly, it could use a bit more focus on customer interaction. Overall, it was a good value for the price, but the older style might not be for everyone.
Rooms
8.0
The room I stayed in was beautiful, adorned with Kazakh-style rugs and incredible ceiling paintings, making it a unique experience.
Service
7.0
The staff was friendly and helpful, although at times they seemed more focused on paperwork than ensuring customer satisfaction.
Location
9.0
The location is great, right in the city centre and close to many attractions like the Abay National Theater and parks.
Dining
9.0
Dining was a highlight; I enjoyed a large European-style meal in an amazing restaurant decorated with Kazakh folklore scenes.
Facilities
7.0
The facilities felt a bit old-fashioned and reminiscent of the Soviet era but had their own charm.
Hannah
United Kingdom,
December
2024
6.4/10
I had a mixed experience at the hotel. The location is great, just a few minutes from the pedestrian-only Arbat street, which is a highlight. However, the rooms, although clean, are much too small and their furnishings look quite dated. The service was hit or miss; while some staff were friendly and helpful, others lacked the warmth and attention I expected. Overall, it has potential, but a few improvements could make it much better.
Rooms
5.0
The rooms were visually clean but felt cramped, and the furniture appeared to be decades old. The view was beautiful, overlooking the park and mountains, but there were no coffee or tea facilities, which was a letdown.
Service
6.0
Most of the staff were helpful and friendly, providing a city map and useful information. However, I faced some rude behavior from security guards, and at times, it felt like the staff was more focused on paperwork than providing genuine customer service.
Location
9.0
The location is excellent, just a short walk from Arbat and close to the city center. It's perfect for business trips as it’s near many business centers, making it very convenient.
Dining
7.0
The dining experience was decent, with a good range of breakfast options albeit lacking variety. Instant coffee was a bit disappointing, but on the whole, breakfast was substantial.
Facilities
5.0
Facilities were basic, I didn’t notice any standout amenities, which could use some improvement for a more modern feel.
Mary
United States,
December
2024
8.2/10
I had a decent stay at this hotel. The location is excellent, right in the heart of the city and close to various attractions. While the rooms were clean enough, they felt quite dated, which was a bit disappointing. The breakfast was really good, and the staff provided everything I needed. However, some service aspects felt a bit lacking at times. Overall, it's a reasonable choice for the price, especially given its great location.
Rooms
6.0
The rooms were clean, but the furniture and beds seemed quite old-fashioned.
Service
7.0
The staff was accommodating and provided everything I needed, including an outlet adapter for my computer. However, they seemed a bit too focused on paperwork.
Location
9.0
The hotel is in a fantastic location, just minutes away from key areas like the Arbat shopping street and various theaters.
Dining
8.0
Breakfast was impressive with a wide selection to choose from and really fresh juices.
Facilities
6.0
The facilities overall did what was needed but didn't feel modern.
Albert
United States,
December
2024
8.4/10
I had a mixed experience at this hotel. The location is fantastic, right in the heart of the old downtown area, making it convenient for exploring. The rooms were a bit basic and could definitely use some renovations, but they were tidy and had some essential amenities. Service was friendly enough, but they really seemed distracted with paperwork. The breakfast experience was impressive, and the dining area itself was beautifully designed. Overall, the price offered good value for money considering the location and dining quality.
Rooms
6.0
The rooms were small but nice and tidy. They had air conditioning which worked well, although it was a little noisy.
Service
5.0
The staff were mostly friendly, but they seemed overly focused on paperwork and didn't really pay attention to the customers like they should have.
Location
9.0
The hotel is in a fantastic location, right in the old downtown area surrounded by plenty of shops and restaurants.
Dining
9.0
The dining experience was a highlight, with one of the better hotel breakfast buffets I've experienced. The setting was amazing, resembling a giant yurt.
Facilities
7.0
While the facilities weren't the most luxurious, the overall experience was comfortable and met my needs.
Reese
United Kingdom,
December
2024
9.6/10
I really enjoyed my stay at the hotel, mainly due to its great location in the city center, which made it easy to explore. The rooms were clean and had a nice view, but they were a bit on the small side. The service could use some improvement, as some staff seemed a bit untrained and not very attentive. Overall, it was a decent experience, especially for the price, but there's room for enhancement in multiple areas.
Rooms
7.0
The rooms were small but clean and comfortable, with a nice view of the park across the street.
Service
5.0
The service was mostly friendly, but I felt that staff was a bit untrained and often not very attentive.
Location
9.0
The hotel is in a great location for exploring the sights of Almaty, right downtown and close to many shops and restaurants.
Dining
8.0
I was really impressed with the breakfast buffet; it was one of the better hotel breakfasts I've had.
Facilities
6.0
The facilities are decent for the price, though nothing overly luxurious.
Penelope
United Kingdom,
December
2024
7.4/10
I had a pleasant stay at the hotel, enjoying the clean and spacious rooms decorated with beautiful Kazakh-style rugs and stunning ceiling paintings. The friendly staff made my visit enjoyable, but I found the service to be a bit lacking in communication. The location was fantastic, close to cultural sites and the Green Market, but the dining experience could use some improvement regarding the freshness of the buffet items. Overall, it offers good value for money considering the amenities.
Rooms
8.0
The rooms were clean, spacious, and decorated with incredible Kazakh styles, but the air conditioning was a bit noisy.
Service
7.0
The staff was really friendly and helpful, but I experienced some issues with communication regarding changes.
Location
9.0
The location was super convenient, situated near Abay National Theater, museums, and the subway.
Dining
6.0
The dining experience had a beautiful setting, but I was concerned about the freshness of the breakfast items since there were so few guests.
Facilities
7.0
The facilities were decent, but I wish there were more options available.
Victor
United States,
November
2024
6.2/10
I had a decent stay at this hotel, thanks to its clean rooms and great location near the city's main attractions. The staff was helpful but lacked warmth, which made me feel a bit disconnected during my visit. The dining options were quite limited, but overall, the stay offered good value for money considering its price. However, I was a bit disappointed with the small room size, which could be uncomfortable for longer stays.
Rooms
6.0
The rooms were generally clean, but they were on the smaller side, which made them feel a bit cramped.
Service
5.0
While the service staff was helpful, I felt they were more focused on processing paperwork than providing a friendly experience.
Location
9.0
The hotel is located in a great spot close to central attractions and restaurants, which made getting around very convenient.
Dining
5.0
The dining experience was quite basic, with a simple breakfast that didn't change during my stay.
Facilities
6.0
Facilities were adequate, but nothing stood out as impressive or luxurious.
Jonathan
United Kingdom,
November
2024
8.2/10
The hotel has a convenient location in the old downtown area, surrounded by offices, shops, and restaurants. The rooms, while clean and fully functioning, feel a bit outdated and could certainly use a renovation. The staff was friendly and helpful, providing assistance whenever needed, but the breakfast experience was marred by a bit of a scramble for food. Overall, it offers good value for money, but expect some older furnishings.
Rooms
7.0
The rooms were clean but the furniture looked quite old. They were well-equipped with a minibar and satellite TV, though the channels were mostly Russian with BBC World included.
Service
8.0
The service was friendly and helpful, with staff speaking some English and assisting with a city map and an outlet adapter for my computer. However, there was a bit of a cut in line situation at breakfast.
Location
9.0
The location was quite good, just across from Panfilov Park and within walking distance to many tourist sights and dining options.
Dining
7.0
Breakfast was served in a lavish domed room with an extensive selection, though the experience was slightly hectic. Overall, the food was healthy and tasty.
Facilities
6.0
The facilities were adequate, but not particularly modern or luxurious.
Kenneth
United States,
November
2024
7.8/10
I had a decent stay at this hotel, which was clean and comfortable with a good view of the park across the street. The staff was attentive and even provided an outlet adapter for my computer, which was a nice touch. On the downside, the rooms could use some renovation as the furniture felt a bit dated, and while the breakfast was plentiful, the choices were somewhat limited. Overall, it was a good value for money, especially with the convenient location in the city center.
Rooms
7.0
The room was clean and comfortable, but it felt quite small and the furniture was a bit old. The bathroom was fine, and I loved the view of the park.
Service
6.0
The service was good; they provided everything I needed, including an outlet adapter for my computer. However, I felt that the staff could be more attentive and friendly.
Location
9.0
The location is great for exploring Almaty, surrounded by offices, shops, and restaurants. It’s very close to the main business centers, which is a plus for business travelers.
Dining
7.0
The breakfast was plentiful and tasty, but the choices were somewhat limited and catered more to local tastes than Western options.
Facilities
6.0
The hotel had basic facilities, and while nothing stood out, it met the essential needs for my stay.
Jack
United Kingdom,
November
2024
5.4/10
I had a mixed experience at this hotel. While the location is quite convenient for business trips, with easy access to city centers and restaurants, the service left something to be desired. The room was uniquely designed, reflecting Kazakh culture, but it really needs a refresh. The dining options were good but repetitive over my stay. Overall, it might be decent for a short stay if you're looking for a functional place, but don’t expect a luxurious experience.
Rooms
5.0
The room was reasonably sized with a TV, fridge, and safe, but it was very basic and in desperate need of updating. The yurt model and stunning Kazakh paintings on the ceilings were a nice touch.
Service
5.0
The service was quite hit or miss. While some staff members were friendly and responsive, overall there was a noticeable lack of attentiveness, as they seemed focused more on paperwork than on guest interactions.
Location
7.0
The hotel is ideally located in the city center, making it convenient for business trips and close to various dining options. However, the dated Soviet-style décor leaves the lobby feeling a bit lifeless.
Dining
6.0
The breakfast was plentiful and tasty, but limited in variety, serving the same options each morning with self-serve coffee that was just okay.
Facilities
5.0
The facilities were basic and functional, but they definitely didn't stand out or impress. There’s also a noticeable lack of amenities that could elevate the experience.
Sebastian
United Kingdom,
November
2024
6.8/10
The hotel is located conveniently close to major attractions like the Abay National Theater and the charming 'Arbat' street, making it a great choice for exploring the city. The rooms are clean and comfortable, though they show some age and could use a refresh. The staff was friendly enough, providing a city map, but overall service could be improved as they seemed more focused on paperwork than guest interaction. Breakfast was plentiful and tasty, albeit with limited choices.
Rooms
7.0
The rooms were clean and comfortable, but they felt a bit dated and could use some modernization.
Service
5.0
The service was a bit unhelpful at times, with staff concentrating more on administrative tasks than customer care.
Location
9.0
The hotel is excellently located within walking distance of the main attractions, parks, and the subway.
Dining
7.0
Breakfast was plentiful and delicious, though the options were somewhat limited and catered more towards Kazakh and Russian tastes.
Facilities
6.0
Facilities were decent, but there wasn't anything particularly standout about them.
Great location
Dated rooms
Heather
United States,
October
2024
7.4/10
The hotel is conveniently located near tourist attractions and offers a clean and comfortable stay. The rooms had some amenities but were a bit cramped, and although the staff was friendly, I found them unhelpful in critical situations. Dining was a highlight with a substantial breakfast, but I felt the value for money could have been better with some extra services. Overall, it's a decent choice but not without its shortcomings.
Rooms
7.0
The rooms were clean but a bit on the small side with no coffee or tea facilities. They were equipped with a minibar, hairdryer, and a phone, which was nice.
Service
6.0
While the staff was friendly and helpful, they couldn't accommodate some requests, which was disappointing.
Location
9.0
The location is superb, very close to all the tourist spots, which made my life much easier during my stay.
Dining
8.0
The breakfast was very good and substantial, offering a lot of different types of foods that kept my mornings enjoyable.
Facilities
7.0
The hotel had decent facilities, although not extensive. It served its purpose for a short stay.
Patricia
United States,
October
2024
8.8/10
I had a decent stay at this hotel, where the rooms were small but functional and, importantly, very clean. The staff was friendly and quick to respond to my requests, making for a pleasant experience. The location was excellent, being close to major attractions, but the dining could use improvement, as the hotel restaurant didn’t meet my expectations. Overall, it’s a solid choice, especially for its convenience and hospitality.
Rooms
7.0
The room was small but very functional and exceptionally clean.
Service
9.0
The staff was very friendly and responded immediately to my requests.
Location
10.0
The hotel had an excellent location, close to Abay National Theater and Opera House, museums, parks, and the subway.
Dining
5.0
Dining experiences in the hotel weren't great; I wouldn’t recommend having dinner here.
Facilities
7.0
Facilities are good but could benefit from better dining options.